SHIPPING AND DELIVERY

Our orders are picked, packed, and dispatched from our warehouses within 1-2 business days. Delivery times will vary, based on the service you selected and your chosen destination. All shipping estimates are calculated in business days. Region Standard Priority Express United States 2-6 business days 2-4 business days 1-3 business days Canada 2-6 business days 2-4 business days 1-3 business days United Kingdom 2-4 business days 1-2 business days Rest of World 10-15 business days n/a n/a

Shipping costs vary depending on the destination. Region Standard Priority Express United States Free over $50 $10 $28 Canada Free over CAD $50 $12 $25 United Kingdom Free over £50 n/a n/a Rest of World* Calculated at Checkout n/a n/a *Due to customs or geographical constraints, we are unable to ship to the following countries: Afghanistan, Albania, Angola, Azerbaijan, Belarus, Benin, Bahrain, Bhutan, British Indian Ocean Territory, British Virgin Islands, Brunei, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo - Kinshasa, Cook Islands, Cuba, Curaçao, Djibouti, Equatorial Guinea, Eritrea, Falkland Islands, Faroe Islands, Fiji, French Southern Territories, Georgia, Gibraltar, Greenland, Grenada, Guinea-Bissau, Honduras, Iceland, Kiribati, Kosovo, Kyrgyzstan, Laos, Lesotho, Libya, Mayotte, Mongolia, Montenegro, Montserrat, Myanmar (Burma), Namibia, Nauru, New Caledonia, Niue, Norfolk Island, North Macedonia, Palestinian Territories, Papua New Guinea, Pitcairn Islands, Russia, Samoa, San Marino, Serbia, Sint Maarten, Solomon Islands, Somalia, South Georgia & South Sandwich Islands, South Sudan, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Syria, Timor-Leste, Tokelau, Tonga, Turks & Caicos Islands, Turkmenistan, Tuvalu, U.S. Outlying Islands, Ukraine, Uzbekistan, Vanuatu, Vatican City, Wallis & Futuna, Western Sahara.

Once your order leaves our warehouse, we will send you an email with your tracking information. You will then be able to track the order as it makes its way to you. Please note that your tracking information will only be activated once your order has been handed to the carrier.

We work with Shopify Payments to bring you a diverse range of payment options on our website. We currently offer: Most major credit cards AMEX PayPal Affirm ShopPay BitPay Afterpay The options listed above may differ depending on your location.

Orders are shipped from the United States so extra duties and taxes may apply, depending on your selected destination. Please note that Ekster is not responsible for, and does not refund these costs. For international shipping we offer two options: Full Customs Clearance This means that all duties and taxes are paid (Delivered Duties Paid, DDP) included in your order. The amount will automatically be calculated before you checkout. Duties May Apply This option means that delivered duties are unpaid (DDU) and you are responsible for paying the custom duties and any additional fees (if applicable to your country) once your package arrives Both options will have door to door tracking. Please note: orders being shipped to the United States, Canada and the United Kingdom do not require additional customs or duties to be paid on the order.

For shipping within the USA our shipping carriers are as follows: Standard Delivery USPS Priority Delivery USPS Express Shipping UPS For shipping orders within the UK, shipping carriers are as follows: Standard Delivery Royal Mail Express Shipping Royal Mail 48H For shipping orders within Canada, shipping carriers are as follows: Standard Delivery Canada Post Express Shipping Canada Post Expedited For international shipments, we partner with Passport Shipping. The majority of our international shipments are handed over to the local postal service for last mile delivery. Please feel free to contact us via our chat service if you would like to know more specific information for international carriers.

Once your order leaves our warehouse, we will send you an email with your tracking information. You will then be able to track the order as it makes its way to you. Please note that your tracking information will only be activated once your order has been handed to the carrier. Weather, public holidays, peak shipping seasons and incorrect delivery information can delay the shipment of your order. If you are concerned that your package is severely delayed or lost, and you are unable to resolve the issue with the carrier, please reach out to our support team via our Contact Form. *In the event of a missing or lost delivery, you must contact us within 7 business days of the delivery date.

What is your Cyber Week offer? This year we’re going bigger than ever with up to 40% off sitewide. Wallets and cardholders are discounted at 30-40% off, while you can avail of 50% off our Gifting Bundle, available while stocks last. Please note that our Cyber Week Bundle with Engraving is only available for delivery to US addresses. For countries outside of the US, you can check our Gifting Bundle which is available here. Do I need a discount code to apply the Cyber Week offer? No! All of the discounts are applied to the products on the website. The product I want to purchase is not discounted Some products are not included in the Cyber Week sale. If you have a question about a product that is not discounted, feel free to reach out to our Support team and they will be happy to assist you further. How long will it take to receive my order? We ship our items within 1-2 business days from the moment of purchase. Standard delivery times vary per region and can be found here. Carriers are dealing with higher volumes than normal during the Black Friday / Cyber Week period, so please allow some extra business days for your items to arrive. How will my package be delivered? Smaller items like wallets are delivered to your mailbox in a secure bubble-wrapped mailer, while larger items are delivered in cardboard boxes. Once your order is shipped, you will receive an email with your tracking information. Please ensure you are available at the delivery location to receive your parcel, as Ekster are not responsible for packages which are misplaced after the tracking has been confirmed as delivered. Can I return items purchased during Black Friday? At Ekster, items can be returned for a full refund within 100 days from the date of delivery. If you exceed this timeframe, unfortunately, we won't be able to offer a refund, store credit, or exchange. Engraved items are not eligible for returns. Please note: Returns are free, although a small $15 shipping fee will be deducted from your refund for larger items such as backpacks. Is there a warranty on products purchased during Black Friday? All our wallets and accessories come with a 1 year warranty from the date of delivery. Quality control is one of our main priorities, but we know that it’s normal for some issues to arise during production. Our 1 year warranty policy protects your purchase from any manufacturing defects that may arise within the first year of use. Backpacks and add-ons have a two year warranty from the moment of purchase.

Yes, we offer free standard shipping on orders over $50 shipped to USA, UK, and Canada. A standard shipping fee will be applied to orders under $50.

If you can’t track your order, it may be for several reasons: the tracking information is not yet available, the tracking number is incorrect, or there may be a delay in the tracking system updates. Please allow up to 24 hours for your tracking information to become available/updated after receiving your shipping confirmation email. If you still face issues, contact our customer support team for further assistance.