SHIPPING AND DELIVERY
| How long will it take to receive my order? How much does shipping cost? What payment methods do you offer? | |||
| 1.How long will it take to receive my order? | |||
| Our orders are picked, packed, and dispatched from our warehouses within 1-2 business days. Delivery times will vary, based on the service you selected and your chosen destination. All shipping estimates are calculated in business days. | |||
| Region | Standard | Priority | Express |
| United States | 7-12 business days | 5-8 business days | 4 business days |
| Canada | 10-15 business days | 7-10 business days | 4 business days |
| United Kingdom | 6-8 business days | 3-5 business days | 4 business days |
| EU/France/Germany/Switzerland/Italy... | 6-8 business days | n/a | 7-8 business days |
| Rest of World/AU... | 7-16 business days | n/a | 5-10 business days |
| Italy | 6-8 days | ||
| AU | 5-9 business days | ||
| 2.How much does shipping cost? | |||
| Shipping costs vary depending on the destination. Standard shipping is free， Express shipping is extra fee | |||
| Region | Standard | Priority | Express |
| United States | Free | Free | extra fee |
| Canada | Free | Free | extra fee |
| United Kingdom | Free | Free | extra fee |
| EU/France/Germany/Switzerland/Italy... | Free | n/a | extra fee |
| Rest of World/AU... | Free | n/a | extra fee |
| Italy | Free | extra fee | |
| AU | Free | extra fee | |
| 3.How do I track my order? | |||
| Once your order leaves our warehouse, we will send you an email with your tracking information. You will then be able to track the order as it makes its way to you. Please note that your tracking information will only be activated once your order has been handed to the carrier. <p>Weather, public holidays, peak shipping seasons and incorrect delivery information can delay the shipment of your order. If you are concerned that your package is severely delayed or lost, and you are unable to resolve the issue with the carrier, please reach out to our support team via our E-mail <a href="mailto:sales01@toyfid.com"> sales01@toyfid.com</a> </p> |
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| 4.What payment options do you accept on your website? | |||
| We currently offer: Paypal(Visa, MasterCard, American Express, Discover) | |||
| 5.Do I need to pay additional customs or duties on my order? | |||
| depending on your selected destination. <p>For international shipping, we offer two options:</p> <p>Full Customs Clearance This means that all duties and taxes are paid (Delivered duties paid, DDP) and included in your order. The amount will automatically be calculated before you checkout. </p> <p>Duties May Apply This option means that delivered duties are unpaid (DDU) and you are responsible for paying the customs duties and any additional fees (if applicable to your country) once your package arrives Both options will have door-to-door tracking.</p> |